Andy Yen - ServiceNow

Andy Yen
  1. Andy Yen is Global Partner Marketing Director for ServiceNow.

Andy is very much a results-driven, collaborative marketing leader with 16 years of experience building and scaling global marketing teams and campaigns. He has previously had senior product marketing roles with ShareBird, Oracle, and SAP, and holds an MBA from the University of California, Berkeley Haas School of Business.


ServiceNow is a cloud-based platform that helps companies manage digital workflows and productivity. 


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In this episode...


Andy talks about his journey to marketing from sales and business development for technology companies and how this has influenced his approach to marketing and marketing leadership.

 

He discusses how he keeps his work and ideas fresh with his manta “when you feel comfortable it’s time to change.”

 

From a strategy and campaign development point of view, Andy talks about how he and his team seek to build their marketing personas around the employee journey and the ‘moments that really matter.”

 

Andy discusses some of the challenges and opportunities he faces in his partner marketing role.

 

Finally, he offers some great advice to young marketers at the beginning of their career. Namely to get out into the wider business and to build advocates for your work from outside your team.

 

Andy gives a shout out to Daniel Cheng, founder and CEO of Metric Design Studio, and the work he and his team does.



Resources mentioned in this episode:


Brandigo China

Steven Proud on LinkedIn

Mike Golden on LinkedIn

Andy Yen on LinkedIn

ServiceNow on LinkedIn

ServiceNow online


Sponsor for this episode...

This episode is brought to you by Brandigo China


We are an independent marketing and communications agency based in Shanghai, China With over 18 years of on-the-ground experience in China,


At Brandigo China, we work with multinational clients to support their marketing and business growth efforts in China.


We are experts in insight strategy, content marketing, marketing-led business growth campaigns and all things China-based marketing.


Go to www.brandigochina.com to learn more and contact us with questions at [email protected].


China B2B marketing horse
By Michael Golden March 5, 2026
Compared with mature markets, marketing in China seems to consist of a prism of shifting goalposts and rules. In fact, no one can seem to agree on the size of the field or even what the goals should look like. Add in B2B as a general industry descriptor and it’s even worse: many of the players seemingly just took to the field, and everyone seems to be out of position or wearing some kind of homemade uniform. Sometimes I feel like an old school referee, blowing my whistle at outrageous fouls, mostly in vain. Now that we’re all stuck in my sports metaphor, I’m forced to pull in the dreaded Word of the Year 2021: the marketing playbook. What does it look like in 2026 for B2B marketers who are ready to up their game and bring some real talent to the pitch? Let me start with what’s not working anymore. That old approach of building massive contact lists and carpet-bombing them with messages? It’s dead. Worse than dead – it’s actively damaging your brand. I’ve watched companies spend six months scraping contacts only to see their email domains get blacklisted and their WeChat accounts flagged within weeks. The Chinese market has moved on, and if you’re still thinking in terms of volume, you’re already behind. What replaced it is something the industry folks are calling “high-velocity trust.” Fewer leads, but the ones you get are already halfway to buying because they’ve done their homework and decided you might be worth their time. Chinese business buyers have become very good at filtering out noise. The Video Reality Check Here’s where most international companies get it wrong. They hear “video content works in China” and immediately produce slick corporate videos. Then they wonder why nobody watches past the first fifteen seconds. Corporate videos have their place, but there’s a new shift in video. What actually works is something borrowed from consumer marketing called Zhong Cao – “grass planting.” It means planting seeds of interest through authentic content instead of trying to close deals through videos. For example: an engineer explaining how a solution solves a specific problem, or a consultant walking through a real case study. One client had their technical lead create simple WeChat Channels videos explaining industry misconceptions. No production crew, no script. Within three months their qualified lead flow increased by 40 percent. The platforms that matter most right now are: WeChat Channels Douyin Xiaohongshu (Rednote) The Data Privacy Wake-Up Call If you’re still buying contact lists or scraping data, stop. China’s Personal Information Protection Law is now being enforced and creates real legal risk. The better approach is “earn it, don’t take it.” Create valuable assets that prospects want: Diagnostic tools ROI calculators Self‑assessment tools Expert webinars When done right, leads arrive already educated and ready for real conversations. WeChat: Not What You Think It Is Many international companies treat WeChat like LinkedIn. That’s wrong. WeChat is the operating system for Chinese business relationships. Successful companies build integrated systems: Official Accounts for credibility Private connections for relationship building Mini‑Programs for lead capture connected to CRM When marketing and sales operate inside the same WeChat ecosystem, leads stop falling through the cracks. The AI Search Complexity Baidu still matters, but AI platforms are now shaping how buyers discover vendors. Companies must appear across a broader “trust ecosystem” including media outlets, Zhihu, and industry portals. Strategic PR is becoming critical again. Media articles and expert interviews: Improve search visibility Provide shareable sales content Build credibility The Real Talk Conclusion B2B marketing in China feels chaotic because it is. But underneath the chaos there is a clear shift: From interruption → education From volume → value From control → trust Companies that build authority before demanding attention are winning. The payoff is higher‑quality leads, shorter sales cycles, and stronger long‑term relationships. Key Takeaways What is high-velocity trust in B2B marketing? High-velocity trust is a lead generation strategy where companies focus on building authority and educating buyers so that prospects arrive already informed and closer to purchase. Why does traditional B2B outreach fail in China? Traditional outreach fails because Chinese buyers filter marketing noise aggressively, and privacy laws such as China’s Personal Information Protection Law make mass scraping risky. Which platforms matter most for B2B discovery in China? WeChat Channels Douyin Xiaohongshu (Rednote) What role does WeChat play in B2B marketing? WeChat acts as the operating system of Chinese business relationships where discovery, communication, and deal discussions often take place. Why is PR becoming important again in B2B marketing? Industry media, expert interviews, and trade publications provide trust signals that influence AI search and vendor discovery. This article originally appeared in the China 2026 B2B Trends Report, available for download here .
horse illustration over a city backdrop,
By Michael Golden February 9, 2026
The China 2026 B2B Trends Report covers all of the latest B2B Marketing strategies and tactics in China.
Woman with blonde hair, smiling, wearing a light blue top, resting her chin on her hand, against a gray background.
By Steven Proud January 23, 2026
Podcast on China marketing featuring Harriet Gaywood